Georges Gravé *

Consultant [ For the Pre-opening phase] Village-Service-Gentleway

Opening of the first VILLAGE-SERVICE-GENTLEWAY. (March 2008)
Gradually loosing the sense of reality is to take a long and painful road from which the people suffering from Alzheimer’s or related diseases cannot return…
While part of their consciousness is still active, in order to slow down the XXX process and to give them a comfortable life, everything has to be imagined, designed, and applied, to stimulate their weakened senses and their confusion, to fight against and relieve their mental and physical suffering.

Gentleway,Village-Service aims to respond to their needs. It is a matter of building the first village specifically designed for them with a life protocol adapted to their past life style. In this village private living areas, meeting and common living areas, and areas for artistic and sports activities, will be provided. It will be of the kind that encourages the residents to retain, for the longest time a daily life with their activities and their social links, under a constant yet equally discreet personalized supervision.

The village will comprise 50 villas to rent , a hotel with 40 bedrooms so that the friends and family can come to visit their relative when they wish, and a training center dedicated to all the people who work in supportive care on a close or remote level. (a Website will soon be online)
Information at 06 72 92 08 74
.www.francealzheimer.org

Instructor, Southernsun Hôtels and resort. Maia Seychelles

Opening of the Hotel MAIA, 5*, in the Seychelles (Southernsun group)

" Maia is more than a sanctuary, more than an escape and much, much more than a hotel. It is a place for physical, mental and spiritual awakening, a place to rediscover oneself”. "


Training employee in luxurious attitudes: Interior Luxury, well being, listening to self and others, a ‘simple’ perfection, service with a big ‘S’, supportive care and coaching of the staff for the first week of the opening.


‘’If we understand by luxury all that is more than what is necessary, luxury is a natural consequence of the progress of the human species’’. ( Voltaire).

MAIA: A NEW CONCEPT OF LUXURY. !
Be in touch with your emotion and rediscover yourself !!! This is the Maia philosophy. Maia is a human adventure for the client whereby he will rediscover his 5 senses; seeing, hearing, smelling, feeling, tasting.

The concept was born in Thailand when the CEO of Southernsun group wanted to buy a bottle of water in a small shop. ‘I entered that shop’, explains Mr.Richard,’ and the owner, an old lady, was sitting in front of a candle and a small statue of Buddha; she was doing her morning meditation ritual. So I waited for a few minutes and the old lady having finished her meditation smiled at me and served me. This was the shock of my life because there was not any difference of energy between her meditation and her service. I understood that this had to be true luxury. It must come from inside. Maia Was born !"

Maia is a sensory experience, a journey of discovery, an arrival at inner peace. Find yourself at Maia. You are home.

Maia is set apart not only by the beauty of its surroundings and the perfection of its design, but by the instinctive, intuitive empathy of its staff.
Staff members are chosen not only for their superior service skills but for their ability to embody the spirit of Maia, the spirit of peace, tranquility, awareness and understanding.

They know what will delight you and take delight in providing it. They are trained to anticipate your every need without ever intruding on your peaceful privacy.

Refresh your mind, body and spirit... and be restored. Welcome to Maia!

General Manager: Mr. Frédéric Vidal (ex-GM of Thermes Marins of Monte Carlo)
www.maia.com.sc

ECOLE DE SAVIGNAC
International school for corporate managers hotel industry, Catering and tourism,.( Education level1, bac + 5)
Assistant director of education and of the chamber of commerce and Industry of Dordogne.
Director of education of Ecole de Savignac
A professional adventure of 18 years from its creation to the certification at level 1 (Certificate registered with the Répertoire National des Certifications Professionnelles)

Member of the team which created the school, design of the education curriculum
search for teachers and and professional partners.
Marketing the school.

Development module manager “Personal Module” who, with the passing of years made it the fame of the establishment.

Professional and institutional partnerships manager
Most of the groups of the sector were canvassed to participate in the development of the school.

An exclusive partnership with Johnson and Wales University at USA was set up. (Exchange of professors, common courses and summer school for American students)
Part-time lecturer for the leadership and ethics course at the Johnson and Wales university.


Responsible for the approval of the first certification. (bac +4)
Specification of the certification approval for presentation to the regional and national commissions.
Favorable opinions by the various commissions.
The “Title” (certificate) of Savignac was approved by the state in 1993.

Creation of an ethics committee and educational supervision committee composed of key figures of the sector, and well known national and international personalities.
Certification records manager (LMD) at the level 1. (bac + 5)

Comprehensive revision of educational curriculum and putting VAE in perspective and new directives on LMD.
Reorganization of each educational module in coherence with the job titles of the alumni (VAE)

Creation of an applied research module.

VAE procedure put in place.

Determination and intensive process to internationalize the school with the help of its partners and its education curriculum.

To conduct a detailed survey with the alumni of the school in order to make consistent the educational curriculum and the job titles and positions held by the alumni.
(In touch with 500 alumni)

The national commission for certifications approved the diploma of Savignac in the National commission and by the signature of the prime minister at the level 1 on October 8, 2004.
www.ecole-de-savignac.com
Alumni network on VIADEO.
http://www.viadeo.com/hub/affichehub/?hubId=002...

Responsable des bénévoles, Unité des soins palliatifs Paris
Manager of the Volunteers, Palliative Care Unit, Paris

Palliative care unit
HOPITAL DE LA CITEE UNIVERSITAIRE – PARIS

The first unit of palliative care in France managed by
Doctor Abiven.
Supportive care service for 8 years!!

«A place where time is beyond time, where we learn to go to the basics, a place where cheating has no meaning, a place where thought, speech and action must most often be in harmony».

- Volunteer then manager of the team of volunteers. (40 people)


Mise en place et animation de journées d’après deuil pour les familles et les bénévoles
Participation in the opening of the unit.

Training and recruiting of volunteers.

Training of nursing staff and families, organizing thematic seminars, conferences, and assisting in the logistics of the opening of new units in France.

Supportive care to the patients and their families till the time of “departure”

Organizing the activities of the days of mourning for the families and the volunteers.



This out of the ordinary experience gave me an opportunity to work and to train with leading specialists. Training with Marie De Hennezel, clinical psychologist and supportive care specialist, author of reference work. Training with Elisabeth Kubler Ross, the pioneer and world famous specialist for supportive care of adults and children.
Training with Docteur Aven director of thr Paris unit.
Training at the Christopher Hospice – Quebec (6months)

www.aspfondatrice.org
www.mariedehennezel.com
www.jalmalv.fr

HOTEL RITZ PARIS, Parisian luxury hotel where excellence is met everyday.


10 years at the service of quality.
- Managing service in the dining room, Events and planning management.
Introducing the new concept of breakfast-brunch.
Creating a Quality Bible for the restaurant.

Organizing in-house training for the older employees. (50 years in service) in order to help them understand the evolution of the new clientele.
- For the younger staff (newly-hired personnel), in order to “soak” them into the legend of the Ritz.»

« To have the opportunity to work in a magical place such as the Ritz is a true professional gift which obliges you to work on several levels.
Definitely at the technical level because attaining perfection is not only a part of daily life but it is equally a personal aspect.
It can take several years of apprenticeship to serve the customer without making a judgment.
Only at that time, the word SERVICE takes a genuine dimension and the RITZ becomes the most prestigious personal development school. ».

www.ritzparis.com

Other encounters, other experiences
Consultant for Professeur Christian Cabrol,
Production of the specifications for the Heart Institute, Paris
A medical center where patient receives respect due to a ‘Customer”
Trainer of volunteer teams of Maisons Ronald Mac Donald
Houses the parents are welcome so that they can be as close as possible to their hospitalized children.
Opening and the director of the first French restaurant in Cologne.
[Germany]
President of the Association du Livre de La Paix, headed by Mr. Bernard Benson.

www.transplantation.net
www.mcdonalds.fr/fondation-mcdonald.html